Strengthen Collections from Delinquency to Recovery

Rising delinquency rates can strain internal teams and make it harder to keep pace with outreach demands. Limited staffing, manual processes and compliance risks can make it difficult to engage delinquent cardholders effectively, increasing operational strain and leading to missed recovery opportunities.

Through TriVerity, which brings more than 30 years of collections experience, Primax provides first- and third-party community bank collections solutions designed to improve efficiency, reduce delinquency and maximize bank recovery efforts while protecting your institution’s reputation.

First-Party Collections

Tackle early-stage delinquency before it progresses with a scalable, compliant first-party bank collections solution designed to preserve customer relationships. This solution combines automated and advanced outreach with next-generation digital capabilities and highly skilled, tenured staff to reduce costs and improve efficiency.

  • Extend collection hours to help ensure right-party contact.
  • Streamline complex collections with specialized bankruptcy and repossession solutions.
  • Maintain compliance with regulatory requirements while protecting your institution’s reputation.

Third-Party Collections

When accounts reach post-charge-off recovery, TriVerity provides a single source of service that combines expert U.S.-based agents, secure technology and transparent reporting — all backed by a financial institution–first approach to maximize recoveries and elevate the customer experience.

  • Submit accounts and access reports, file status, collection notes and results through a secure client portal.
  • Streamline complex collections with specialized estate recovery solutions.
  • Ensure compliant and ethical debt recovery with strict adherence to regulatory requirements, including FDCPA and Reg F.

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Proven Performance

  • Nearly 500 financial institutions served nationwide

  • More than $365 million collected for clients

  • 95,000 accounts per month supported in 2025

  • Recovery rates consistently exceed industry benchmarks across all asset classes

    • Keep Up with the Latest in Banking

    Explore the Primax Banking in Focus research to see how changing customer expectations, digital behaviors, and industry trends are shaping the future of community banking.

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    Solve Your Biggest Risk Challenges

    Enhance Protection

    Proactively protect cardholders, reduce risk and strengthen trust across every payment interaction.

    Resolve Disputes

    Streamline dispute management, improve visibility and deliver a better customer experience.

    Recover Losses

    Improve recovery outcomes with proactive delinquency management, digital technology and banking expertise.

    Turn Strength Into Impact With Primax Solutions

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